New Company

In NiX, your Company will have one or more Projects . Each Project corresponds to a website or service (for example, an online store, a financial services company, or a social network) that needs to store and track consumer data. Companies create and manage projects, configure billing and payment options, and define the permissions of users within the company.

NiX Terms of Service

v.1.1

Effective Date: March 16, 2020

Please review these Terms of Service ( "Terms" ) carefully, including the binding arbitration clause and class action waiver in section 12.6 below . Your acceptance of these Terms is required in order for you to access and use the NiX Solution (as defined below). By registering with us, or by using the NiX Solution in whole or in part, you are entering into a legally binding agreement with us. If you do not agree to these Terms, you cannot use the NiX Solution. We reserve the right at our discretion to propose modifications to these Terms periodically. We will notify you of such changes via an email sent to the email address we have on file for you or via other notification mechanisms. Your continued use of and access to the NiX Solution after notice of such modifications indicates your acceptance of and agreement to the modified Terms.

1.0 DEFINED TERMS

"Access Information" : user name, password, and other log-in information for access to the NiX Solution.

“Authorized Users” : the end users of your websites, applications, services and offerings.

"Content" : text, images, graphics, photos, video, audio, and any other content, information or data, transmitted, created, derived from or accessible via use of the NiX Solution. The term "your Content" means Content originating or derived from your Authorized Users’ use of, or that you and/or Authorized Users, input into the NiX Solution and/or Other Applications.

"Evaluation Trial" : provision of the NiX Solution free of charge for a limited period and/or with limited functionality.

"NiX Service" : the cloud data service(s) we provide, as may be updated or modified from time-to-time.

“NiX Software” : software applications and tools, documentation, application programming interfaces and other materials, we provide, as may be updated or modified from time-to-time.

"NiX Solution" : NiX Service, NiX Software, Support Services, and the features, dashboards, functionality, websites, applications, and services that we may make available to you.

"Order" : the online signup page or separate ordering form (as may be amended), digitally or physically accepted by you and us, setting forth the Evaluation Trial and/or subscriptions you have purchased for access to the NiX Solution, terms regarding Support Services, if any, and other associated terms.

"Other Applications" : online or offline software, products, services, functionality, hardware, networks and Content not developed or provided by us, including any of the foregoing that is owned or licensed by you or any third party, or that is processed, made available, or enabled for use and display, via the NiX Solution. The term Other Applications includes without limitation (a) e-commerce, shopping, and other sites, applications and services that have signed up to use the NiX Solution; and (b) ecommerce platforms or services, including BigCommerce, WooCommerce, Shopify and Magento.

"Privacy Policy" : our privacy policy available at https://nix.software/privacy.html, as may be amended from time-to-time.

"Support Services" : extension to you of the service level agreement (SLA) set forth in Exhibit A hereto, and any other services we may perform for you or for your benefit relating to the training, setup, use and/or support of the NiX Solution, which may include helpdesk services and consulting.

"We", "us", "our" or "NiX" : NiX, Inc., organized under the laws of Delaware, United States.

"You" or "your" : the individual using the NiX Solution, or clicking "accept" or "agree" or otherwise demonstrating acceptance of the Terms, and thereby becoming bound by these Terms, and the company or other legal entity represented by such individual, and all affiliates thereto.

2.0 ACCESS TO THE NIX SOLUTION

2.1 Availability . Subject to your compliance with these Terms, including payment obligations, we will make available a subscription to the NiX Solution in accordance with the applicable Order(s). You acknowledge that your decision to use the NiX Solution is not reliant or dependent on the availability of any current or future functionality or features, or on any oral or written public or private comments or representations made by us. You may not use the NiX Solution if you are barred from doing so under the laws of the United States or other countries including the country in which you are resident or from which you use the NiX Solution. If you are using the NiX Solution on behalf of a company, you warrant that you have full power and authority to bind such company to these terms. The NiX Service is not intended for and should not be used by anyone under the age of eighteen.

2.2 Evaluation Trial. Any Content, adaptations, customizations or other materials generated during the Evaluation Trial will be permanently lost at the end of the Evaluation Trial unless you maintain a subscription to the applicable NiX Solution. Notwithstanding any other provision of these Terms, the evaluation trial is provided "as is" and without any warranty, express or implied. You must cancel the Evaluation Trial by the end of the stated number of days in the Evaluation Trial offer to avoid incurring charges, unless we notify you otherwise. If you do not cancel at the end of the Evaluation Trial period, we may charge you for the subscription. The SLA does not apply during an Evaluation Trial.

2.3 Consent to Emails . You agree and consent to receive email messages from us, which may be transactional, for account management purposes, or for communications relating to or provided as part of the NiX Solution, including notifications related to Support Services, administrative notices and service announcements or changes.

2.4 Reservation of Rights . We retain all right, title and interest in and to the NiX Solution and all associated intellectual property rights. We grant no licensed rights to our patents. The user interface, user experience, icons, presentation layer and elements, reports, layouts, and screen displays of or generated by the NiX Solution are our copyrightable content, our trade dress and our trademarks and servicemarks. You will not use, reproduce, distribute, or deploy the NiX Solution, except for your own personal use or your own business operations, and solely in accordance with these Terms.

2.5 Your Content . You retain all right, title and interest in and to your Content and all associated intellectual property rights.

3.0 USE OF THE NIX SOLUTION

3.1 Necessary Systems . Access to and ability to effectively use the NiX Solution is conditioned on your procurement of all necessary system, hardware, software, operating environment, Other Applications, connectivity, and network access. You acknowledge that use of the NiX Solution requires connection to, and data transfers over, the network and therefore may impact your data usage charges imposed by your wireless operator or other service provider, and may impact usage limitations imposed by Other Applications.

3.2 Feedback . You agree that we may freely use and exploit in perpetuity any feedback, requirements, recommendations, ideas, bug fixes, reviews, ratings, comments, suggestions, or improvements, that you, or any employee or agent thereof, may at any time disclose or submit to us relating to the NiX Solution for our business purposes, including for product licensing, support, marketing, and development, without any obligation or payment to you.

3.3 Information . You hereby consent to the collection and use by or for us of non-personally identifying or anonymized data (including meta-data, analytical, diagnostic and technical data, and usage statistics) concerning or arising from your use of the NiX Solution, including in order to provide the functionality of and improve the NiX Solution, for product development and marketing purposes, to protect against spam and malware, and for verifying Terms compliance.

3.4 Unauthorized Use . You will not use the NiX Solution or participate in any activities via the NiX Solution in a manner that is likely to be prohibited by law or these Terms or violative of third party rights in any applicable jurisdiction, including intellectual property rights. Your use of the NiX Solution must be in full compliance with applicable law. You are solely responsible for the accuracy, quality and legality of the Other Applications. You will not use or access the NiX Solution: (a) if you are a direct competitor of us or operating on behalf of such a direct competitor; or (b) for purposes of monitoring availability, performance or functionality, or for any other benchmarking or competitive purposes.

3.5 Notifications to You . For purposes of service messages and notices about the NiX Solution to you, we may place a banner notice across site pages to alert you to certain changes such as modifications to these Terms. Alternatively, notice may consist of an email from us to an email address associated with your account, even if we have other contact information. You also agree that we may communicate with you in relation to your account and these Terms through your account or through other contact information that you have provided to us, including email, mobile number, telephone, or delivery services.

4.0 SOFTWARE LICENSE

4.1 License Grant . Subject to your compliance with the obligations of these Terms, we hereby grant to you a non-sublicensable, non-transferable, and non-exclusive license to install or download and use the NiX Software on any supported computing device owned by you or in your exclusive possession, for your internal or personal use in support of your business or personal operations.

4.2 Updates . The NiX Software may update automatically. Updates may be required for your continued use of the NiX Solution. We are not obligated to make any updates available.

4.3 Unauthorized Use . Except as set forth above, you will not (a) copy the NiX Software except as required to load on to the device described in section 4.1 above; (b) distribute to or share use of the NiX Software with any third party; (c) modify, or create derivative works or improvements of, the NiX Software; or (d) sublicense, rent, lease, or host the NiX Software. All rights not expressly granted in this section are reserved to us. You will have no right or license to the NiX Software other than as set forth in section 4.1.

4.4 Ownership . We and our licensors retain all right, title and interest in the NiX Software and associated intellectual property rights, and all copies of the NiX Software. The structure, sequence, organization and code of the NiX Software constitute our and our licensors' valuable trade secrets and copyrighted confidential information. You will preserve and not suppress our proprietary notices, markings, and branding associated with or displayed via the use of the NiX Software.

4.5 Reverse Engineering . You will not reverse engineer, modify, decompile, disassemble or otherwise attempt to derive the source code, interfaces or other information from the NiX Software, or work around technical protections or limitations associated with the NiX Solution, except and only to the extent that: (a) such activity is expressly permitted by directly applicable law notwithstanding this limitation; (b) it is essential to engage in such activity in order to obtain information needed to achieve interoperability of independently created software with the NiX Software; (c) such activity is confined to those parts of the NiX Software which are necessary to achieve interoperability; and (d) we have not made such information available to you under reasonable terms and conditions. Any information supplied to or obtained by you under this section as a result of reverse engineering may only be used by you for the purpose described in this section, and will not be disclosed to any third party or used to create any software that is substantially similar to the NiX Software.

4.6 Open Source . Certain components or libraries included in or bundled with the NiX Software may be covered by open source licenses. To the extent required by such open source licenses, the terms of such licenses will apply in lieu of the terms of this section, solely with respect to those libraries or components that are licensed under such open source licenses, and as required by their terms.

5.0 ACCESS INFORMATION & CONTENT

5.1 Access Information . You agree to maintain the confidentiality of Access Information and to be liable for all activities occurring under such Access Information. You will not transfer to any party Access Information, or use access information of another, without our prior written consent. You will immediately notify us of any unauthorized use of Access Information or any other breach of security via email sent to privacy@nix.software. We will not be liable for any loss or damage arising from lost or forgotten Access Information (including associated loss of Content), from failure to comply with this section or from unauthorized use of Access Information.

5.2 Content . We may preserve and disclose any Content if required to do so by law or judicial or governmental mandate or as reasonably necessary to protect the rights, property or safety of us, users and/or the public. We may terminate NiX Solution access, and disable NiX Software, in response to a violation or suspected violation of these Terms.

5.3 License to Content . You hereby grant to us the perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, non-exclusive right and license to use, copy and transmit your Content solely for the purposes of providing the NiX Solution to or for the benefit of you and Authorized Users.

6.0 OTHER APPLICATIONS

You are solely responsible for the Other Applications. We will not be liable in any way for Other Applications, including, but not limited to, liability for any errors or omissions in any Other Applications, or for any loss or damage of any kind incurred as a result of the use of the Other Applications. You hereby waive and release any claims you may have against us arising or resulting from use, misuse, alteration or loss of Other Applications. If the providers of Other Applications cease to make the Other Applications available for interoperation with the corresponding features of the NiX Solution and on reasonable terms or otherwise, we may cease providing such features of the NiX Solution, without entitling you to any refund, credit or other compensation. You may be subject to additional terms and conditions that may apply when you use Other Applications.

7.0 SUPPORT SERVICES

Subject to your compliance with these Terms, we will provide SLA support as set forth in Exhibit A, and we may, in our sole discretion and without obligation, provide the following Support Services:

  • We may use commercially reasonable efforts to provide email help desk, query and incident support, in support of your use of the NiX Solution.
  • We may implement for your benefit all upgrades, enhancements, ports, bug fixes, and new releases to the NiX Solution when and if, in our sole discretion, released by us.

8.0 PAYMENT

8.1 Subscriptions . You will pay to us the fees listed, on the dates specified, in the Order (provided that payment to us is not otherwise made via the Other Applications), if any payments are owed. Unless otherwise specified in the Order, subscription fees are based on either monthly or annual periods that begin on the subscription start date and each monthly or if applicable annual anniversary thereafter. By providing us with a billing account, you represent and warrant that you: (a) are authorized to use the billing account that you provided and that any payment information you provide is true and accurate; and (b) authorize us to charge you using your billing account. We may bill you in advance, at the time of purchase, shortly after purchase, or on a recurring basis for subscriptions. We may bill you at the same time for more than one of your prior billing periods for amounts that have not previously been processed. You will not develop multiple Other Applications to simulate or act as a single Other Application or otherwise access the NiX Solution in a manner intended to avoid incurring fees. The terms of this section will not apply to users paying us via Other Applications.

8.2 Orders . All payments are non-refundable and are exclusive of bank service fees or currency exchange settlements. Payments will be made via the method designated by us. In the event you are delinquent in the payment of any invoice, we may at our option suspend access to the NiX Solution until such payments are made in full. Payments to us will be made without deduction, counterclaim or set-off of any kind, except as required by the SLA.

8.3 Billing Errors . If we make an error on a charge to your billing account, you must contact us with the details within 120 days from when the error first appears on your billing statement. If you do not inform us of the issue within that time, you release us from all liability and claims of loss resulting from the error and we will not be required to correct the error or provide a refund.

8.4 Response to Process . If we are required to respond to a subpoena or other formal request from a third party or a governmental agency for records or other information relating to the NiX Solution or services we have performed or solutions we have provided for you or on your behalf, or to testify by deposition or otherwise, you will reimburse our time and expenses incurred in accordance with our then-current time and expense rates. This section will not apply in respect of proceedings in which the parties are adverse to each other.

8.5 Taxes . You will bear and be responsible for the payment of all taxes, including all sales, use, value-added, rental receipt, personal property or other taxes and their equivalents which may be levied or assessed in connection with these Terms or provision of the NiX Solution (excluding only taxes based on our net income). If we are required to pay or collect any such taxes or other charges for which you are responsible under this section, the appropriate amount will be invoiced to and paid by you.

9.0 NIX SOLUTION INTEGRITY

9.1 Prohibited Acts . You are prohibited from breaching or attempting to breach any security features of the NiX Solution, including, without limitation: (a) accessing content, data, information or materials not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the NiX Solution, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with use of the NiX Solution by any user, host, or network, including, without limitation, by means of submitting a virus, overloading, flooding, spamming, mail bombing, or crashing; (d) publishing or linking to malicious content intended to damage or disrupt another user’s browser or computer or to compromise a user’s privacy or anonymity; (e) forging any TCP/IP packet header or any part of the header information; (f) accessing or tampering with non-public areas of the NiX Service, our computer systems, or the technical delivery systems of us or our providers; (g) transmitting any data, material, information or content that contains any viruses, trojan horses, worms, time bombs, corrupted files or programming routines or mechanisms that are intended to damage, interfere with, monitor, intercept or expropriate any systems, data, information or property; (h) accessing or attempting to access the NiX Solution by any means (automated or otherwise) other than through the currently available, published or enabled interfaces that are provided by us, unless you have been specifically allowed to do so in a separate agreement with us; or (i) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code or other information used by us in providing the NiX Solution.

9.2 Illicit Access . You will not attempt to gain unauthorized access to other accounts, computer systems or networks connected to any of our servers, through hacking, password mining or any other means. You will not obtain or attempt to obtain any materials or information through any means not intentionally made available through the NiX Solution, which is for your personal/internal and individualized use only. Without limiting the generality of the foregoing, you will not publish, distribute or transmit to the general public via any medium the NiX Solution in whole or in par, except through and as otherwise authorized by us, and you will not engage in framing, mirroring, or otherwise reproducing or simulating the appearance or function of the NiX Solution. You will not remove any copyright, trademark or other proprietary rights notices associated with or visible via use of the NiX Solution.

10.0 DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY & INDEMNITY

10.1 Disclaimer . TO THE MAXIMUM EXTENT POSSIBLE UNDER APPLICABLE LAW, we provide the NiX Solution on an as-is, as-available basis with all faults, and WE DISCLAIM ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE NIX SOLUTION, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  Specifically, we make no warranty that (a) the NiX Solution will meet your requirements, goals or needs, (b) NiX Solution access will be uninterrupted, timely, secure or error-free, or (c) any errors or deficiencies in the NiX Solution will be corrected. Because no online system is perfectly secure or reliable, the internet is an inherently insecure medium, and the reliability and security of hosting services, internet intermediaries, your internet service provider, and other application or service providers cannot be assured, you accept such inherent security risks associated with your use of the NiX Solution.

10.2 Exclusion . Notwithstanding any other provision of these Terms, our maximum cumulative aggregate liability for all claims, liabilities or obligations arising under or relating to the " Subject Matter" (defined as these Terms, the Privacy Policy, Authorized Users, Content, Other Applications, and the NiX Solution), regardless of the number of claims or the theory of liability, whether for breach of these Terms, including breach of warranty, or in tort or otherwise, will not exceed all amounts paid by you to us under these Terms, if any, during the three-month period preceding the occurrence of the claim or event giving rise to liability. We will not be liable for any indirect, punitive, special, incidental or consequential damages, or liable for interruption of business, diminution of value, cost of replacement, downtime, loss of profits, revenue, use, data, Other Applications, or other economic advantage, in connection with, related to or arising out of the Subject Matter, regardless of the theory of liability, whether for breach of these Terms, including breach of warranty, or in tort or otherwise, even if we have been previously advised of the possibility of such damages. Liability for damages will be so limited and excluded, regardless of the validity or efficacy of any remedy provided herein and even if any remedy fails of its essential purpose. The provisions of this section allocate the risks under these Terms between the parties and each party has relied upon the limitations set forth herein in determining whether to enter into this relationship. The parties have voluntarily agreed to define the parties’ rights, liabilities and obligations respecting the Subject Matter exclusively in contract pursuant to these Terms, and you expressly disclaim that you are owed any duties or are entitled to any remedies not expressly set forth in these Terms. The foregoing limitations and exclusions apply to the maximum extent permitted by applicable law.

10.3 Indemnification . You hereby agree to fully indemnify, defend and hold harmless us, our affiliates, and officers, directors, employees and agents of us and our affiliates, from and against any and all claims, losses, damages, judgments, awards, costs, liabilities, expenses, sanctions, and fees (including our reasonable in-house and external lawyers fees and costs) brought by Authorized Users, or directly or indirectly caused by or incurred by reason of a third party allegation, lawsuit, claim or proceeding, arising out of or related to (a) Other Applications; (b) breach of these Terms; (c) infringement of intellectual property rights; or (d) your business activities. We may assume the exclusive defense and control of any matter for which you are required to indemnify us at your expense, and you agree to cooperate with our defense of these claims. You will not settle or compromise any such claims without our prior written consent.

10.4 General Release . You further agree that these Terms waive and release any claims that would otherwise be preserved by operation of section 1542 of the California Civil Code, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

11.0 TERMINATION

11.1 Term . Access to the NiX Solution commences upon our acceptance of or as applicable the date set forth in the Order and will continue in effect as specified in the Order. These Terms will remain in effect for as long as any Evaluation Trials or subscriptions are in effect. If automatic renewals are allowed in your jurisdiction, we will inform you by email before automatically renewing your subscription, unless your access to the NiX Solution is via Other Applications. Once we have informed you that your subscription will be automatically renewed, we may charge you the then current price for the renewal term. We will also provide you with instructions on how you may cancel the subscription. You must cancel the subscription before the renewal date to avoid being billed for the renewal. The terms of this section will not apply to users paying us via Other Applications.

11.2 Termination . In addition to sections 12.1 and 12.2, a subscription will terminate immediately upon your breach of these Terms. We may on written notice terminate any subscriptions or rights granted under these Terms in the event the NiX Solution in whole or in part is in our reasonable judgment subject to a claim of infringement of the intellectual property rights of any other person or entity. We may additionally terminate a subscription upon written notice to you if you or we (a) become the subject of a legal proceeding under a law relating to insolvency or bankruptcy; or (b) have property come under the control of a custodian or equivalent under applicable law, or that is assigned for the benefit of creditors; or (c) generally fail to pay debts as they become due.

11.3 Effect . The rights of either party under this section 11 are in addition to any other rights and remedies permitted by law or under these Terms. Breach of these Terms may result in pursuit of all available remedies for intellectual property rights (including intellectual property rights infringement), the availability of which you hereby acknowledge. Upon termination of rights or access for any reason, all licensed rights granted under these Terms, access to the NiX Solution, and all Support Services will terminate, and you will immediately cease all use and distribution, and destroy all copies, of the NiX Software.

12.0 GENERAL PROVISIONS

12.1 Service Discontinuance/Modification . We may from time to time modify or discontinue access to, temporarily or permanently, any part, feature, or functionality of the NiX Solution.

12.2 Account Termination . We may terminate your account or access for cause, including without limitation for: (a) violation of these Terms; (b) abuse of NiX resources or any attempt to gain unauthorized entry to the NiX Solution; (c) use of the NiX Solution in a manner inconsistent with its purpose; or (d) requirements of or for failure to comply with applicable law, regulation, court or governing agency order, or ethical requirements. We may in addition terminate the availability of the NiX Solution for our own business reasons, including if we elect to cease being in the business of providing it or if the owners of Other Applications make continued operation commercially impracticable or unreasonable. After account termination, you will not attempt to register a new account without our permission.

12.3 Trademarks; Media . You are granted no right, title or license to any third party trademarks by these Terms, or to any of our trademarks or servicemarks. We reserve all right, title and interest in and to our trademarks, servicemarks, trade names, domain names, and similar identifiers, including NiX TM . You hereby authorize us to disclose in our websites, marketing collateral, and corporate presentations that you have selected the NiX Solution. You may revoke such authorization at any time upon five business days’ written notice to us.

12.4 Georgia USA-Based . The NiX Solution is controlled by us from our offices in Atlanta, Georgia. Your use of or access to the NiX Solution will not be construed as our purposefully availing ourselves of the benefits or privileges of doing business in any other state or jurisdiction other than Georgia.

12.5 Governing Law; Choice of Forum . The Subject Matter (as defined in section 10.2), and any disputes between us and related to or concerning any of the Subject Matter (including tort as well as contract claims, and whether pre-contractual or extra-contractual) will be governed by the procedural and substantive laws of Delaware, without regard to conflicts of laws rules, and to the maximum extent permitted by applicable law, the parties hereby waive the right to a jury trial for any such disputes . For clarity, this section is not intended to extend to non-residents of Delaware the benefits, rights, or privileges of Delaware law. Subject to section 12.6, the state and federal courts located in Fulton County, Georgia will have jurisdiction over any disputes between the parties arising out of or related to the Subject Matter, and both parties hereby consent and submit to the jurisdiction of such courts for such disputes and waive any objections to the exercise of such jurisdiction. If you are a resident of the US, such courts will have exclusive jurisdiction over any such disputes, except that we may bring an action for recovery of injunctive or provisional relief, or an action claiming infringement or misappropriation of intellectual property rights, or both, in any court of competent jurisdiction under the laws applicable thereto. If you are not a resident of the US, such jurisdiction will be non-exclusive.

12.6 Arbitration .

(a) Any disputes between or claims brought by you or us arising out of or related to the Subject Matter (as defined in section 10.2), including tort as well as contract claims, and whether pre-contractual or extra-contractual, as well as the enforceability of this section 12.6 and the arbitrability of any disputes (subject to sections 12.6(d) and 12.6(e) below) will be referred to and finally settled by (1) informal means as set forth in section 12.6(b), and if such means are unsuccessful at resolving the dispute(s), (2) binding arbitration as specified in this section 12.6. If you are a US resident, such arbitration will be conducted before a single arbitrator conducted by the American Arbitration Association (AAA), in accordance with (except as inconsistent with this section 12.6) the AAA Commercial Arbitration Rules (Expedited Procedures) in effect at the time of arbitration (current version available here ), and venue for the arbitration will be any one of the following cities that is closest to your residence: New York City, New York, Chicago, Illinois, or San Francisco, California. If you are not a resident of the US, arbitration will be conducted before a single arbitrator of the International Court of Arbitration in accordance with (except as inconsistent with this section 12.6) the Rules of Arbitration of the International Chamber of Commerce, Expedited Procedures (current version available  here ), and venue will be held in any one of the following cities that is closest to your residence: New York City, New York; Chicago, Illinois; San Francisco, California; or London, England. All arbitral proceedings, hearings and submissions will be in the English language.  The parties agree that this section 12.6 states the exclusive means of resolving disputes between the parties regarding the Subject Matter, and that the parties therefore waive the right to a trial by jury.

(b) Except for actions or claims described in section 12.6(e)(2) or 12.6(e)(3), we will first try to resolve dispute(s) between us informally and neither of us may start a formal arbitration proceeding for at least thirty days after one of us notifies the other of a dispute in writing. Notice of the dispute will include a brief written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. 

(c) The arbitration will be conducted without in-person appearances (as in a live hearing) if (1) the credibility of testifying witnesses is unnecessary to the resolution of the dispute; (2) the parties agree to waive in-person appearances; (3) the applicable arbitration rules permit waiver of or otherwise don't require in-person appearances; (4) the claim does not exceed $10,000; or (5) the arbitrator determines that in-person appearances are unnecessary or unhelpful, or would be burdensome to any of the parties to the arbitration or to their staff. If in-person appearance is required, such hearings will be held via videoconference unless the arbitrator determines, in the arbitrator's reasonable discretion, that a videoconference is not suitable. For clarity, nothing in these terms abrogates either party's right to a transcription of all arbitration proceedings at such party's own expense.

(d) The parties hereby waive the right to a trial by jury and agree to only bring claims in an individual capacity and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. All disputes will be arbitrated only on an individual basis and not in a class, consolidated or representative action. The arbitrator does not have the power to vary these provisions. The validity and effectiveness of this section 12.6(d) is not arbitrable.

(e) Notwithstanding the foregoing, nothing in this section 12.6 will preclude the right and ability of either party to bypass arbitration and file and maintain at any time: (1) an individual action in any US small claims court of competent jurisdiction; (2) an action for recovery of injunctive or provisional relief in any court of competent jurisdiction under the laws applicable thereto; and (3) an action claiming infringement or misappropriation of intellectual property rights in any court of competent jurisdiction under the laws applicable thereto. Such actions, either party's right to pursue such actions, and the validity and effectiveness of this section 12.6(e) are not arbitrable. For clarity, nothing in these Terms will be construed as either party's consent to the exercise of the jurisdiction of any court except as set forth in section 12.5.

(f) Subject to sections 12.6(d) and 12.6(e), all claims and disputes between the parties relating to the Subject Matter must be resolved using arbitration in accordance with this section 12.6. Should either party file an action contrary to this section, the other party may recover lawyers' fees and costs associated with enforcing this section, provided that the party seeking the award has notified the other party in writing of the improperly filed claim, and the other party has failed to withdraw the claim in a timely fashion.

(g) Except to the extent required by law or in order to enforce arbitral awards in court, the parties shall keep confidential, make no public announcements regarding, and shall not disclose the existence of (1) any dispute, (2) the existence or details of the arbitration proceeding, and (3) all related documents, materials, evidence, judgments and awards therein.

(h) The arbitrator will apply the law specified in section 12.5, without regard to conflicts of law rules. If you are a US resident, the parties agree that these Terms evidence a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this section 12.6.

(i) The parties acknowledge that if one or more provisions of this section 12.6 is found to be unenforceable, invalid, preempted or unlawful for any reason, the parties' intention is to (1) maintain the enforceability of such invalid or unenforceable provision in any circumstances other than those this in which the provision is held to be unenforceable, (2) modify such provision to the extent the provision can be rendered enforceable, and (3) sever such invalid or unenforceable provision from the remaining section 12.6 so as to preserve as much of the remaining as possible, so that such provision will not impact the ability to compel arbitration of any remaining claims on an individual basis. To the extent that any claims must proceed on a class, collective, consolidated, or representative basis, such claims will be litigated in the courts specified in section 12.5, and the parties agree that litigation of those claims will be stayed pending the outcome of any individual claims in arbitration.

12.7 Limitation . You agree that regardless of any statute of limitations to the contrary, any claim or cause of action arising out of or related to the Subject Matter must be filed within one year after such claim or cause of action arose, or be forever barred. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period established by applicable law.

12.8 Assignment . These Terms will not be assigned, delegated, or transferred by you, in whole or in part, whether voluntarily, involuntarily, by merger, consolidation, dissolution, sale of assets, or otherwise, without our prior written consent. Any such purported assignment, delegation or transfer without such written consent will be void. We may at any time assign these Terms without prior consent or notice. These Terms will be binding on, and inure to the benefit of, the parties and their respective and permitted successors and assigns.

12.9 Injunctive Relief . You acknowledge and agree that breach of these Terms, or any unauthorized use, disclosure or distribution of the NiX Solution, may cause irreparable harm to us, the extent of which would be difficult to ascertain, and that we will be entitled to seek immediate injunctive relief (in addition to any other available remedies), in any court of competent jurisdiction under the applicable laws thereto.

12.10 Force Majeure . No delay, failure or omission by or caused by us to carry out or observe any of our obligations hereunder will give rise to any claim against us or be deemed to be a breach of this Agreement if and for as long as such failure or omission arises from any cause beyond our reasonable control.

12.11 Miscellaneous . The Terms constitute the entire agreement between you and us and govern your use of the NiX Solution, superseding any prior agreements, understandings, communications or proposals. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms will remain in full force and effect. No waiver of any provision of these Terms will be deemed a further waiver or continuing waiver or such provision or any other provision, and our failure to assert any right or provision under these Terms will not constitute a waiver of such right or provision. In the event of any conflict or inconsistency between these Terms and any NiX website page (including any page describing or summarizing your or our rights, obligations, and/or these Terms), these Terms will control. Nothing herein will be deemed to create an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship of any kind between us and any user or other person or entity, nor do these terms extend rights to any third party. The parties hereto confirm that they have requested that these Terms and all attachments and related documents, if any, be drafted in English.

Exhibit A: Service Level Agreement

  1. Service Level Agreement . This Exhibit A: (i) states your sole and exclusive remedy and our sole liability and obligation in the event of any delay, error, fault, failure or unavailability of the NiX Solution for any reason; and (ii) applies only if the NiX Solution is subject to downtime as described in paragraph B below.
  2. Warranty . Subject to paragraph E. below, we warrant that the NiX Solution will achieve uptime equal to or better than 99.9% per month.
  3. Remedy . As your sole and exclusive remedy, and our entire liability, for failure to comply with the uptime warranty of paragraph B. above, we will issue to you “Service Credits”, defined as a monetary credit, as set out in the table in paragraph F. below, against subscription fees due for the next full period following the period in which warranty non-compliance occurred. Service Credits will be granted upon calculation of unscheduled downtime. Downtime will begin to accrue as soon as we confirm such downtime, and continues until availability is restored. Service Credits are not transferable and may be redeemed only against future payments otherwise due to us.
  4. Process . You must notify us and submit a Service Credit claim within thirty days from the time you become eligible to receive a Service Credit. Each Service Credit claim must be submitted by email to support@nix.software. Such notification must include the dates and times of alleged unavailability, including request logs that corroborate the claimed outage. We will endeavor to review and resolve all claims within ten business days of receipt.
  5. Exclusions . Your entitlement to Service Credits will not apply, and we will have no liability, for Service Credits or otherwise, in the following circumstances: (i) downtime caused by the performance of hosting providers, internet services, networks or traffic exchange or control points controlled by entities other than us, or caused by network latency; (ii) downtime that occurred during an Evaluation Trial (or other period during which we agree to provide access to the NiX Solution without charge) or during a period in which you are delinquent in the payment of any invoice from us for more than ten business days for any reason; (iii) downtime caused by Other Applications or any acts, omissions, connections or equipment of any third party; (iv) where the NiX Solution becomes unavailable as a result of circumstances or causes beyond our reasonable control, including any force majeure event; (v) suspension or termination of the NiX Solution or your subscription as permitted by the Terms; or (vi) suspension or termination of the NiX Solution or your subscription for emergency reasons, as required by law or any governmental authority or agency, or as needed in order to prevent or ameliorate violations or infringements of third party rights or applicable law.
  6. Service Credits .

Monthly Uptime Percentage Credit

≥ 99.9% None

≥ 97.0% and < 99.9% 5% of the next periodic subscription fee

≥ 95.0% and < 97.0% 10% of the next periodic subscription fee

≥ 92.0% and < 95.0% 20% of the next periodic subscription fee

< 92.0% 30% of the next periodic subscription fee